Refund & Return Policy

Last Updated: August 2026

At Zaynoor BD, we always aim to provide high-quality products and a satisfying shopping experience. If you face any issue with your purchase, we are here to help.

Please read our Refund & Return Policy carefully before requesting a return or exchange.

1. Return & Exchange Eligibility

Customers may request a return or exchange if:

- The product is damaged or defective

- Wrong product has been delivered

- Product received is different from the ordered item

- There is a manufacturing issue

Return or exchange requests must be made within the specified return period after receiving the product.

2. Return Conditions

To be eligible for a return or exchange:

- The product must be unused and in original condition

- Product tags and packaging must remain intact

- The product must be returned with all original accessories (if applicable)

- Customers must provide order details and necessary information

Products that show signs of use, damage, or alteration may not be accepted.

3. Non-Returnable Items

The following items may not be eligible for return or exchange:

- Products damaged due to customer misuse

- Items without original tags or packaging

- Used or washed products

- Items returned after the allowed return period

4. Exchange Policy

If your product qualifies for an exchange:

- We will replace the product based on availability

- Size exchange may be available depending on stock

- Customers may need to cover additional delivery charges where applicable

5. Refund Policy

If a refund is approved:

- Refunds will be processed after checking the returned product

- Refund time may vary depending on the payment method

- Delivery charges may not be refundable unless the issue is caused by Zaynoor BD

6. Damaged or Wrong Product

If you receive a damaged, defective, or incorrect product:

- Please contact us immediately

- Share order details and required proof (such as product images/videos)

- Our team will review and provide the best possible solution

7. Return Process

To request a return or exchange:

Please contact Zaynoor BD Customer Support with:

- Order ID

- Customer Name

- Contact Number

- Reason for return/exchange

Our support team will guide you through the process.

8. Delivery & Return Shipping

Return shipping instructions will be provided by our customer support team.

Customers are responsible for following the correct return procedure to ensure smooth processing.

9. Order Cancellation

Order cancellation requests must be made before the order is shipped.

Once the product has been dispatched, cancellation may not be possible.

10. Policy Updates

Zaynoor BD reserves the right to update or modify this Refund & Return Policy at any time.

Any changes will be published on this page with the updated date.

11. Contact Us

For any return, exchange, or refund-related questions, contact us:

Zaynoor BD

Website: https://zaynoorbd.com

Phone: 01635558555

Email: support@zaynoorbd.com

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